Success
begins here.
Top Tier Plan creates storewide structure — training, tasks, processes and team communication, customized to the way your dealership runs.
The tools you need — built by people who've done the work.
Storewide structure,
built around your store.
Top Tier Plan creates storewide structure without forcing you into someone else's way of doing things. Every dealership gets its own private site, set up and customized to how that store actually works.
Your positions
21 dealership positions built in. Add your own, rename ours, and hide the ones you don't use.
Your features
Turn tools on or off for your store. Your team only sees what you actually use.
Your processes
A Process Library for every position, written the way your store does it, with photos and categories.
Your rules
Add store-specific rules to the employee agreement and your own words to the message filter.
Your requests
Need a column, report or tool unique to your store? Tell us, and we build it for you.
Your group
Every store in your group gets its own private site and data, set up for you and ready to go.
Everything your team needs
in one connected system.
From hiring to daily operations, Top Tier Plan replaces spreadsheets, sticky notes and scattered forms with one system your whole store works from. Click any card for details.
Train your team
Position-Specific Training
Training built for every role your store staffs, assigned automatically each week and tracked for you.
Position-Specific Training
Each employee gets modules matched to their position, including any positions you add. New training is assigned every Monday and due by Saturday. Over 30 modules, including brain-training games that sharpen focus and memory.
Pre-Hire Assessments
Know what you're hiring before day one.
Pre-Hire Assessments
Email an applicant one link to seven short assessments: multi-tasking, finding errors, basic math, typing speed and memory, plus critical thinking and decision making written for the position they applied for, from technician to general manager. Compare applicants' results side by side before the interview.
Process Library
Every store process documented once, grouped by category, always current.
Process Library
Walk-arounds, hand-offs, RO write-ups, greetings: every process lives here step by step, with photo examples. Each position gets its own library. Print one page or the whole binder, and update it in seconds when a process changes.
Results & Reviews
Every score and every completion, for every employee, in one place.
Results & Reviews
Training results by employee and position, printable reports for one-on-ones, plus achievements and leaderboards that keep your team engaged. Managers also see what the store and every Service Advisor is tracking to for the month with the Service Tracker.
Run the store
Daily Tasks & Accountability
Recurring lists per position and per person. Managers assign, employees complete, the system tracks.
Daily Tasks & Accountability
Assign tasks to one person or everyone in a position, from daily to yearly or one time. Employees check them off, managers see what's done and what's overdue, and coworkers can hand tasks to each other.
Open ROs & Loaners
Upload your DMS reports once; the whole team works from the same live list.
Open ROs & Loaners
Import your open RO, loaner and extended warranty reports. Each advisor sees their own ROs and keeps status, technician and comments current, and managers see everything open. Loaners show who has each car and for how many days.
Labor Time & OTU Lookup
Type a part number, get labor time and one-time-use components. Techs stop guessing.
Labor Time & OTU Lookup
Built for VW today, with more brands coming. Upload the labor guide and one-time-use parts guide once, and everyone can search by part number, op code or repair, so parts get pulled correctly the first time.
Manager Calculators
The numbers managers need, without building another spreadsheet.
Manager Calculators
Technician staffing gross and expenses, trainee break-even, monthly parts reconciliation, monthly service stats, technician efficiency, a repeating bin count calendar with sign-offs, and an employee scheduler for weekly and monthly schedules.
Documents, Vendors & Directory
Forms, manuals and contacts, right where each position needs them.
Documents, Vendors & Directory
Upload forms and manuals once and choose which positions see them. Keep vendor contacts in one list, and give everyone a staff directory with phone numbers and extensions, so nobody digs through email for the current version.
Connect & protect
Team Messaging
Reach anyone at the store without leaving the site.
Team Messaging
One-on-one and group conversations, automatic groups for every position, and phone notifications for new messages. A built-in language filter keeps it professional, and admins can review conversations.
Phone App
Tasks, training and messages in every employee's pocket.
Phone App
Employees add the app to their iPhone or Android home screen in seconds, with no app store needed. Tasks, training, messages, the directory and more, plus a notification when someone messages them.
Security & Accountability
Designed with the FTC Safeguards Rule in mind.
Security & Accountability
Two-step sign-in for managers, strong passwords, automatic sign-out, an activity log of every sign-in, a signed Employee Use Agreement for every user, and nightly backups. Our Security page →
Help & Support
Real help from people who know dealerships.
Help & Support
Managers send a support ticket or feature request right from the site, with screenshots, and follow the replies. When needed, our team can securely sign in to help, and every visit is recorded in your Activity Log.
See what Top Tier Plan can do for your store.
Book a 20-minute walk-through, or send us a note — we'll get right back to you.